There are a lot of hydraulic fluid suppliers in south Africa out there, and picking the best one can be difficult. Here are some helpful tips for choosing the right person for your project.
1) Price comparison:
when looking for a new supplier, price is often (but not always) the first criteria that come to mind. However, you may find that the two companies have similar pricing but different warranties and other features. It’s also good to ask how long they have been in business.
2) Technical support:
ask the supplier you are interested in handling technical support. Do they provide it directly? Do you need to get a technician’s help separately? Will the technician come to your facility for repairs, or will you need to take the equipment to their facility instead?
3) Delivery times:
one of the most important factors when choosing a supplier is turnaround time, so make sure you know how long it will take them to deliver and when they can start production if that is what is needed. You should also know exactly when your order will be ready.
4) Ability to meet deadline:
if you are ordering a specific amount of hydraulic fluid for an emergency, you need to know that the supplier can meet that deadline. If you need help developing a timeline, talk to the supplier about your requirements and how soon you would like them to start production. The supplier may suggest a reasonable timeline and what work needs to be done.
5) What tests are performed on their products:
ensure the supplier provides complete documentation of their testing procedures. The documentation should indicate the tests performed and their results.
6) Documentation of order details:
you should also receive written documentation of the specifications of your order and all the points discussed in the sales call. Make sure this includes everything, including how much hydraulic fluid was ordered, what it is used for and when it needs to be delivered. If there are any changes to the order, make sure you have them in writing.
7) What is their turnaround time for production?
Are there any other specific processes related to getting your product? This information can help plan your schedule more effectively and avoid delays from a sudden increase in production or delivery times that are longer than expected.
8) Their return policies:
most suppliers will provide a list of items that cannot be returned, like old or damaged equipment. However, some companies may have more flexible policies. Be sure to find out what their policy is to place your order accordingly.
9) Warranty and financing options:
it’s essential to know how the hydraulic oil manufacturers in south Africa provides warranty and financing options for extended warranties or equipment replacement.
10) Customer service:
ask the supplier if they have other customer service standards other than internal support on product defects. Some companies also offer customers transportation options for repairs . Such as a rental car or van when the product needs to be taken in for repair or replacement.