The application of Artificial Intelligence (AI) and Digital assistants (DA) is the new normal these days. Corporate companies are making use of these tools to improve customer service experience. Firms use Oracle Digital Assistant (ODA) for various reasons these days.
The use of AI or DA is no longer restricted to online food orders, the order-booking process of consumer goods, reading news updates, and automatically turning on playlists while driving a car.
It is against this backdrop that the technologies related to Natural Language Understanding (NLU), Natural Language Processing (NLP), and the Internet of Things (IoT) are also taking major leaps forward.
The scope of these tools has become much more diverse now and their demand is constantly rising in the corporate sector. DA is now used in a wide array of areas linked to the day-to-day activities of human life and also daily transactions of commercial activities.
Digital Transformation Is A Reality
Digital transformation is taking place all around us. The rapid advancement in the application of DA and excessive use of AI, NLU, NLP, and IoT is a vibrant example of this phenomenon.
The DA has taken an IT-backed digital transformation, making it far easier for people to carry out their different tasks in a comparatively swift manner in an organization or company. Professionals holding responsible posts need to make use of these advanced technologies to improve the efficiency of the office or the productivity of the team.
Many companies and corporate firms have successfully integrated DA into their official websites for customer assistance. Unlike past, now automated chatbots help customers get their queries answered in quick succession.
It is expected that the application of DA will take a giant leap by 2024. This projected leap will be so much that at least 75% of corporate firms across the globe will make use of advanced technologies like DA, AI, and robotics.
In the next few years, the DA will touch a massive 8.4 million units, which surpasses the world’s population. The use of Digital assistants (DA) in commercial airlines, merchant navy, insurance sector, banks, and almost all corporate offices is common now.
DA can perform a large number of jobs, including seamless cross-channel customer experience for end customers and contact center agents. It is also useful for offering self-training to new employees in a company.
How Is DA Beneficial To The Corporate World
It supports different application domain skills of corporate companies, including HR, ERP, CRM, and CX. DA facilitates routine corporate affairs like conference or meeting scheduling, management approval or onboarding a new employee, approving conveyance and other expenses, or allocating sales targets to the team.
Helps in automating the overall business process: The use of DA and AI helps in allocating work orders, approving project reports, and allocating the budget for a particular project or task.
Digital transformation also offers autonomy to the finance department of a Company: The use of advanced tools facilitates proper communication between the finance department and management. It helps board members promptly take collective decisions.
All corporate companies, particularly departmental stores, can be greatly benefitted by making the best use of AI, DA, and other sophisticated technologies and solutions.
In Conclusion
It’s highly expected and commendable that you should also integrate these advanced solutions into your business. If you are looking for the best-automated assistant, choose Oracle Digital Assistant. It can improve the overall efficiency of your organization and also the productivity of your employees.
What are you waiting for? You can visit Virtuos.com for more details. They can suggest you the best digital solution to improve your firm’s efficiency and productivity.
